At Codegic, we strive to provide the highest quality digital certificates to meet your needs. We understand that sometimes circumstances may change, and you may need to request a refund. We have established the following refund policy to ensure a fair and transparent process for our valued customers.
We offer a 7-day refund window for our paid digital certificates. To be eligible for a refund, you must meet the following criteria:
- The refund request must be made within 7 days of the original purchase date.
- The refund request must be submitted in writing to our customer support team.
- Trying Our Trial/Free Digital Certificates. Before purchasing our paid digital certificates, we strongly encourage you to take advantage of our trial/free digital certificates. These trial certificates provide an opportunity to test the functionality and compatibility with your systems, ensuring they meet your requirements. By utilizing the trial version, you can make an informed decision about purchasing the full version of our digital certificates.
How to Request a Refund
To initiate a refund request, please contact our customer support. Provide the following information:
- Your name & email
- Order number and date of purchase
- Reason for the refund request
Our support team will review your request and respond to you within a reasonable timeframe.
If your refund request is approved, we will process the refund using the same payment method used for the original purchase. Please note that it may take a few business days for the refunded amount to appear in your account, depending on the policies of your financial institution.
Certain situations are not eligible for refunds, including:
- Refund requests made after the 7-day refund window
- Violation of our terms of service or misuse of the digital certificate
- Exceptional Circumstances; In exceptional cases, we may consider refund requests outside of the stated refund window. These cases will be evaluated on an individual basis, taking into account specific circumstances and the merits of the request.
Queries & complaints
If you have any queries, or complaints, you may contact us using the contact us form. We respond with in 3 business days.
At Codegic, we are committed to your satisfaction and strive to provide exceptional products and services. We encourage you to reach out to our support team with any questions or concerns regarding our refund policy or our digital certificates.