- User Rights
- Information we collect and its purpose
- Information storage and security
- Information sharing
- Cookies and Analytics
- Accessing your information
- Email and Direct Marketing Choices
- Data Retention
- Account Deletion, Restrict Processing
- Data Portability
- Protection Guarantees
- Children’s Privacy
- Contact us for more information or complaints
- Right to rectification – You can update your information by emailing us.
- Right to erasure – You can request us to remove your account. Details are mentioned in ‘Account Deletion, Restrict Processing’
- Right to restrict processing – You can request us to restrict processing for your account. See ‘Account Deletion, Restrict Processing’
- Right to data portability – You can request your data in portable form. See section ‘Data Portability’
- Right to object – See section ‘Contact us, need more info or complaints’
Rights related to automated decision making including profiling – We don’t do automated decision making or profiling
Information we collect, how it is collected and purpose
To start with, Codegic requires you to provide personal identifiable information. Some of the information is provided at contact us form and some later via phone or emailing. Some of this information is mandatory for the basic processing of your account while some is optional.
This information guides us whether you want help in consultancy or software development.
This information let us uniquely identify your name and helps us to identify you in our discussions.
This information is required so that we can contact you once you have requested some information. This email will be used as the primary mode of communication between you and us.
This is your phone number which helps us call you to discuss your requirement.
This is your current role in your company. This information helps us to tailor our discussion with your role in mind and hence focussing our discussion around that.
This helps us to know your timezone, languages you might speak and also guides us on the public holidays you might be taking as different countries have different public holidays schedule hence required. Hence this information allows us to contact you at the appropriate time.
This helps us know the details of your requirement. You can provide some high level requirement which we can further discuss over email or phone.
Information related to the ways in which you interacted with our services, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed, the amount of time spent on particular pages, the date and time you used the services, the frequency of your use of the services, and other similar information. See Information Sharing for more details
Information storage and security
All of your personal data is stored in our accounts record in a secure manner. Back up of your data is also done. All of your information is transferred from your machine to our servers over TLS hence providing end-end confidentiality and data integrity protection ensuring the information you sent to us is not intercepted by anyone in transit and it arrives at the server accurately. This is true also for any personal data moving from our servers to any 3rd party service providers. We use modern and secure versions of the TLS and hence SSL v2 and 3 are blocked. There is still some set of personal data which our service provides (processors) keep outside of EU region. See section Information Sharing below for more details.
Sharing with Service Providers
We work with very few service provider companies that help us run Codegic as an effective business service. These companies provide services such as processing card payments and optionally sending marketing emails on our behalf relating to our products/services. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. It is important to note that they are not permitted to use your information for their own purposes that is they only act as data processors.
The following set of information is shared with different 3rd parties to ensure you get the best possible service:
- Drop box: Only used for backup of your the forms you submit or any payment records which include only your name and payments months. No sensitive card related data is stored on our systems at any time. Here is the DPA from drop box: https://assets.dropbox.com/documents/en/legal/data-processing-agreement-dfb-013118.pdf
- Google: Your filled forms are sent to our gmail account. Here is the DPA from Google: https://cloud.google.com/terms/data-processing-terms
- Pure Chat: This provides a real time chat session if you want any question to be answered. If there is no agent to take your message you can send a message to us. The DPA agreement from Pure Chat is: https://purechat.com/dpa
WebEngage: This provide a way for you to provide us feedback. You can learn about Web Engage GDPR initiatives at: https://webengage.com/blog/gdpr-compliance/
Sharing with law enforcement agencies
We may share your information in other ways if you have consented to such sharing. For example, we publish customer testimonials on our website only aftwe having your consent.
Merger or Acquisition
Cookies and Analytics
Session Cookie – This cookie is used to maintain your session on Codegic.
To help us understand how users use our website we engage different service providers to track the user activity whilst on our website, thereby helping us to provide the best user experience and content. This tracking is done via cookies and are provided by Google, PureChat. Note that all tracking is done anonymously.
To prevent service providers using your information for analytics purposes, you may:
- Opt out from Google Analytics – click https://tools.google.com/dlpage/gaoptout
- Opt out from Google Adwords – click https://support.google.com/ads/answer/2662922?hl=e
Note Codegic does not store advertising cookies of any type.
Accessing Your Information
If you have to know existing information or want to provide us know information which could be related to the form you submitted or classes simply contact us using the contact information below.
Email and Direct Marketing Choices
We provide opt-out information in all marketing email messages we send via an “unsubscribe” link which is set in the bottom of the emails. If initiated, it may take a day to opt out.
Your account held data is kept at all times unless a user requests via email to delete his data. If you were a paid customer, then some of your payment information may be kept for accounting purposes as per the law.
Account Deletion, Restrict Processing
Any account deletion requests will be processed within 7 days. As per your request we will delete all of your account information including your submitted forms, documents, and activity logs. You will no longer receive any marketing or commercial emails. Any requests to restrict-processing will be processed within 3 days.
For account deletion or restricting processing of your information, a formal request is required from you. You must send an email using the same email account which was used to register for the trial class. You will be informed once your data is deleted.
If you need a copy of your personal information in machine ready format then you must send an email using the email account which is configured. We will process your request in 14 days and return the information in CSV format where possible.
In case we find a breach which impacts your personal data then we will investigate and inform you within 72 hours of us becoming aware of it. We will inform you about the issue and the details via your email.
Codegic is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We only provide service to you if at least 18 years of age (or, as applicable, the age of majority in the state or province in which you reside), and that you possess the legal right and ability to enter into this Agreement.
Contact us, need more info or complaints