At Codegic, we take privacy of importance. This privacy policy defines the information collection and use practices which Codegic (as data controller) implements to ensure security of its customer’s data. This policy applies to Codegic website. Consent against this privacy policy is taken at your form submission. It is important that you read this privacy as it covers your rights and our security practices. In case of any confusion please contact us. If you does not agree with this privacy policy then you should either not submit your information to us and not complete any forms on our website. If you have already submitted your information to us and does not agree to this privacy policy then contact us and we will remove your information from our records.

This privacy policy explains:

  • User Rights
  • Information we collect and its purpose
  • Information storage and security
  • Information sharing
  • Cookies and Analytics
  • Accessing your information
  • Email and Direct Marketing Choices
  • Data Retention
  • Account Deletion, Restrict Processing
  • Data Portability
  • Protection Guarantees
  • Children’s Privacy
  • Changes to this Privacy Policy
  • Contact us for more information or complaints

User Rights

  • Right to be informed – This Privacy Policy details how Codegic processes, stores and shares your personal information. You will be informed of any changes to this privacy policy (For EU residents).
  • Right of access – You can access all of the information we held by emailing to us. Any information shared with service providers (processors) will be held securely and not used other than what is explained in this privacy policy. In case you want more information you can contact us – see Contact us section at the end
  • Right to rectification – You can update your information by emailing us.
  • Right to erasure – You can request us to remove your account. Details are mentioned in ‘Account Deletion, Restrict Processing’
  • Right to restrict processing – You can request us to restrict processing for your account. See ‘Account Deletion, Restrict Processing’
  • Right to data portability – You can request your data in portable form. See section ‘Data Portability’
  • Right to object – See section ‘Contact us, need more info or complaints’
    Rights related to automated decision making including profiling – We don’t do automated decision making or profiling

Information we collect, how it is collected and purpose

To start with, Codegic requires you to provide personal identifiable information. Some of the information is provided at contact us form and some later via phone or emailing. Some of this information is mandatory for the basic processing of your account while some is optional.

Query type
This information guides us whether you want help in consultancy or software development.

Name
This information let us uniquely identify your name and helps us to identify you in our discussions.

Email
This information is required so that we can contact you once you have requested some information. This email will be used as the primary mode of communication between you and us.

Phone (optional)
This is your phone number which helps us call you to discuss your requirement.

Role (optional)
This is your current role in your company. This information helps us to tailor our discussion with your role in mind and hence focussing our discussion around that.

Company
This helps us to know your timezone, languages you might speak and also guides us on the public holidays you might be taking as different countries have different public holidays schedule hence required. Hence this information allows us to contact you at the appropriate time.

Description
This helps us know the details of your requirement. You can provide some high level requirement which we can further discuss over email or phone.

Usage Data
Information related to the ways in which you interacted with our services, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed, the amount of time spent on particular pages, the date and time you used the services, the frequency of your use of the services, and other similar information. See Information Sharing for more details

Information storage and security

All of your personal data is stored in our accounts record in a secure manner. Back up of your data is also done. All of your information is transferred from your machine to our servers over TLS hence providing end-end confidentiality and data integrity protection ensuring the information you sent to us is not intercepted by anyone in transit and it arrives at the server accurately. This is true also for any personal data moving from our servers to any 3rd party service providers. We use modern and secure versions of the TLS and hence SSL v2 and 3 are blocked. There is still some set of personal data which our service provides (processors) keep outside of EU region. See section Information Sharing below for more details.

Information Sharing

We do not sell your information to anyone. We do not share your information within anyone other than the third parties as described in this section of the Privacy Policy. Sharing can be a different nature; you can share your information yourself, or we share your information with service providers as part of providing you a complete service. To be clear, when we share, the only purpose of sharing information is to assist you to perform the activities, giving you the best user experience.

We ensure that we only engage with reputable organisations offering suitable guarantees to ensure the security of your personal data. We ensure that all of service providers mentioned in this privacy policy have DPAs to ensure they have proper privacy policies and abide by GDPR.

Sharing with Service Providers

We work with very few service provider companies that help us run Codegic as an effective business service. These companies provide services such as processing card payments and optionally sending marketing emails on our behalf relating to our products/services. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. It is important to note that they are not permitted to use your information for their own purposes that is they only act as data processors.

The following set of information is shared with different 3rd parties to ensure you get the best possible service:

Sharing with law enforcement agencies

We may share your information when we have to comply with legal process (e.g. a subpoena). All of this will be done in good faith and done to investigate possible illegal activities. We may also share your information in circumstances involving potential threats to the safety of Codegic, our employees, users, or the public. We may share if we find violations of this privacy policy or our terms of agreements. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organisations.

Consent

We may share your information in other ways if you have consented to such sharing. For example, we publish customer testimonials on our website only aftwe having your consent.

By using the services, you acknowledge that some of your information may be transferred outside of EU if you are sharing your data yourself to non-EU users or to different service providers as described in this privacy policy.

Merger or Acquisition

If we merge with or are acquired by another company or if all or a substantial portion of our assets are acquired by another company, in those cases your information will likely be one of those assets that is transferred. Rest assured ever after this your information will still be protected under this privacy policy.

Cookies and Analytics

Cookies are small text files that are placed by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. As a responsible Service Provider, Codegic informs visitors that our website places cookies in your computer web browser. Codegic uses cookies in following scenarios:

Session Cookie – This cookie is used to maintain your session on Codegic.
To help us understand how users use our website we engage different service providers to track the user activity whilst on our website, thereby helping us to provide the best user experience and content. This tracking is done via cookies and are provided by Google, PureChat. Note that all tracking is done anonymously.

To prevent service providers using your information for analytics purposes, you may:

Note Codegic does not store advertising cookies of any type.

Accessing Your Information

If you have to know existing information or want to provide us know information which could be related to the form you submitted or classes simply contact us using the contact information below.

Email and Direct Marketing Choices

We provide opt-out information in all marketing email messages we send via an “unsubscribe” link which is set in the bottom of the emails. If initiated, it may take a day to opt out.

Data Retention

Your account held data is kept at all times unless a user requests via email to delete his data. If you were a paid customer, then some of your payment information may be kept for accounting purposes as per the law.

Account Deletion, Restrict Processing

Any account deletion requests will be processed within 7 days. As per your request we will delete all of your account information including your submitted forms, documents, and activity logs. You will no longer receive any marketing or commercial emails. Any requests to restrict-processing will be processed within 3 days.

For account deletion or restricting processing of your information, a formal request is required from you. You must send an email using the same email account which was used to register for the trial class. You will be informed once your data is deleted.

Data Portability

If you need a copy of your personal information in machine ready format then you must send an email using the email account which is configured. We will process your request in 14 days and return the information in CSV format where possible.

Protection Guarantees

We employ physical, logical, and administrative measures to help prevent unauthorised access to your information. Each measure is applied based on the nature and sensitivity of the information. As a responsible entity we work on all the possible areas which could impact user’s privacy. We closely monitor the GDPR standard and ensure our services abide by all the rules set forward. Having said that, we cannot 100% guarantee you that information we collect or store will be protected from all unauthorised access and thereby used in a manner that is inconsistent with this privacy policy.

In case we find a breach which impacts your personal data then we will investigate and inform you within 72 hours of us becoming aware of it. We will inform you about the issue and the details via your email.

Children Privacy

Codegic is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. We only provide service to you if at least 18 years of age (or, as applicable, the age of majority in the state or province in which you reside), and that you possess the legal right and ability to enter into this Agreement.

Changes to this Privacy Policy

We reserve the right to amend this privacy policy as we add more features and to comply with laws or to give better user protection. Kindly regularly check this page for any new changes. If we make any changes to this policy, we will post the changes here and will notify you by email once the changes take effect. Please review changes carefully. If you are continually using our service after the email sent regarding the changes to this privacy policy (for EU residents), this will mean you consent to those changes.

Contact us, need more info or complaints

If you have any queries, suggestions regarding our privacy policy or complaints, you may contact us using the bottom form on this webpage. We aim to respond to your complaints within 7 working days. You also have the right to lodge a complaint with a supervisory authority.